With the experiences drawn from successful entrepreneurs, this article gives you valuable store management experience.
- 1 1. CONTROL LOSS RATE
- 2 2. ADJUST PERSONNEL SETTINGS
- 3 3. IMPLEMENTING HUMANIZATION MANAGEMENT
- 4 4. USE APPROPRIATE INCENTIVES
- 5 5. DURABLE TRAINING
- 6 6. MANAGEMENT MUST HAVE TRAINING AND GUIDANCE SKILLS
- 7 7. IDENTIFY SALES TASKS AND STIMULATE SALES ENTHUSIASM
- 8 8. ORGANIZE GROUP ACTIVITIES TO IMPROVE TEAM SPIRIT
- 9 9. PROVIDE EMPLOYEES WITH REASONABLE REWARDS
- 10 THE ABILITY OF THE MANAGER
1. CONTROL LOSS RATE
Any store will face the problem of losing store employees. The loss of physical stores in the game industry is also very high. The nature of work and recognition for employees is an important factor that leads to loss of employees, but salespeople will bring a very high turnover rate so salespeople have a huge impact.
As store managers, need to improve the quality of the sales staff and improve their working psychology, convey the store’s corporate culture, create trust and trust, real need Feel that they are members of the company to ensure stable salespeople.
2. ADJUST PERSONNEL SETTINGS
The adjustment of storefront management is inevitable. At this point, salespeople will also change appropriately. The adjustment will stabilize the salesman’s psychology and avoid the negative attitude of the salesperson.
At the same time, the combination of the effectiveness of personnel in adjusting not only pays attention to managing the work in the future but also ensures sales. This is also a continuous adjustment process.
3. IMPLEMENTING HUMANIZATION MANAGEMENT
On the one hand, salespeople must adhere to the established service specifications and principle issues must be strict so that the entire team can be ordered and standardized, like daily attendance, submit different reports, etc.
On the other hand, the salesperson is also a normal person and they also need to pay attention to their thoughts. The salesman’s emotions directly affect the enthusiasm in sales, helping and caring for the struggling salesperson is a humane management.
4. USE APPROPRIATE INCENTIVES
If an employee works well, it will make him feel successful. If a manager uses only punishment, then the employee will definitely not be satisfied. Encouraging words will be accepted by employees and done better.
For example, in the morning meeting, when you criticize, you should only be general, not to mention the name of a specific individual. If you make a mistake you should know to receive the error. When you praise employees, it is best to say their names.
5. DURABLE TRAINING
The store manager needs to organize targeted training, trying to emphasize once a week, the training time is not too long for less than an hour. Arranging different training topics and accumulated training will improve the quality of employees.
6. MANAGEMENT MUST HAVE TRAINING AND GUIDANCE SKILLS
First, managers need to prepare the knowledge to train such as products, sales skills, goods display, and so on. As store managers, their abilities are strong. In addition to regular training, on-site management is also a training and instructional process.
7. IDENTIFY SALES TASKS AND STIMULATE SALES ENTHUSIASM
In all of the above management activities, the core goal is sales. Store management methods can be flexibly applied according to the people and local conditions, but there should be no easing in the sales staff’s performance evaluation.
After all, it is the responsibility of the manager. Quality of completion is a criterion for judging whether it is excellent or not, if it is not necessary to standardize, discipline is more strict. If you ignore those who are not excellent, creating sales will become difficult.
Once there is no pressure, no motivation to stimulate sales enthusiasm from sales tasks, employees will become dependent, not generating the expected sales.
8. ORGANIZE GROUP ACTIVITIES TO IMPROVE TEAM SPIRIT
At the appropriate stage, you can organize group activities, no need to be too big, the manager can join the staff in the process of enjoying delicious food, playing together. This may stimulate the enthusiasm of the sales staff to alleviate work pressure.
9. PROVIDE EMPLOYEES WITH REASONABLE REWARDS
Some incentives cannot use words to give employees. The store manager can buy small gifts for employees and reward employees for a day off when employees work well. Staff will appreciate and in return the kindness of the staff manager will work harder.
One of the important things in managing a store is how to resolve conflicts among employees:
1, First, as a manager you have to realize that conflict does not disappear. If not controlled, the conflict between subordinates will only escalate gradually and you are responsible for restoring the harmonious atmosphere within a team. We need to remember these conflicts after conflict is resolved.
2, When dealing with the problem, your goal is to find a solution and not blame someone. The accusation of someone even if it is exactly that person will make them feel angry and the result will cause them to refuse to compromise.
3, Compliance with objective attitude: do not assume which side is wrong, try to listen to the opinions of both parties. Perhaps the best way is for the conflict parties to solve the problem themselves and you act as a mediator. Let the two sides of the conflict understand that conflict will always be resolved.
THE ABILITY OF THE MANAGER
1. ABILITY TO GUIDE
That means that old ideas can be reversed and their talents can be expanded, everyone has a way of leadership but ultimately the common goal is for revenue to be improved. .
2. ABILITY TO TRAIN
Managers can identify and identify employee limitations, find ways to help employees improve their capabilities and quality.
3. ABILITY TO CALCULATE DATA
The manager is the one who needs to master, learn, analyze the report, data to know whether the store’s business results are good or not good, and have a way to adjust to make the store better and better.
4. ABILITY TO ACHIEVE GOALS
It means that in order to achieve the set goals, managers need to have organizational and cohesive skills, as well as the ability to master employees to work together towards a common goal.
5. GOOD JUDGMENT
If a manager has a correct judgment, when dealing with any problem, it can be solved quickly.
6. ABILITY TO EXPERTISE
The knowledge and skills needed in sales and business services are essential for a manager.
7. THE STORE’S OPERATIONAL CAPACITY
Refers to the management skills needed for the operation of the store.
9. ABILITY TO IMPROVE SERVICE QUALITY
Referring to making the service more reasonable, giving customers a feeling of intimacy, convenience, trust and comfort.
10. SELF-TRAINING ABILITY
To keep up with the times, improve yourself and grow up with the company.
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